📅 Effective Date: January 1, 2025 | Last Updated: February 28,
2026 | Governing Jurisdiction: 1-4-211/41, Pradhamapuri Colony, Kapra,
Hyderabad, Telangana – 500062, India
SVIK SOLUTION ("Company", "we", "our", or "us"), headquartered in Hyderabad, Telangana, India, is
committed to protecting the privacy and security of your personal information. This Privacy Policy
explains how we collect, use, disclose, and safeguard your information when you use our website
(sviksolution.com) and our digital services, including our WhatsApp SaaS platform.
By accessing or using our services, you agree to the collection and use of information as described
in this policy. If you do not agree with this policy, please do not use our services.
1. Information We Collect
1.1 Personal Information You Provide
When you register, purchase a plan, or contact us, we may collect:
- Full name and contact information (email address, phone number)
- Business name and GSTIN (for invoice purposes)
- Billing and payment information (processed through our payment gateway — we do NOT store card
details)
- Communications and support requests
1.2 WhatsApp API Data
When you use our WhatsApp SaaS platform, we collect data related to your WhatsApp Business account
integration, including:
- Business phone numbers linked to WhatsApp Business API
- Message templates submitted for WhatsApp approval
- Message delivery reports and analytics metadata
- Contact lists uploaded by you for campaign purposes
All WhatsApp API data is processed in compliance with Meta's WhatsApp Business API policies and
applicable Indian data protection laws. We do not read the content of your private customer
conversations.
1.3 Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and approximate geographic location
- Browser type, operating system, and device information
- Pages visited, time spent on pages, and referring URLs
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the collected information to:
- Provide, operate, and maintain our digital services and WhatsApp SaaS platform
- Process your payments and issue GST invoices
- Communicate with you regarding orders, support, and service updates
- Send you important service notifications (transactional emails only)
- Improve and personalize our services and website experience
- Comply with legal obligations under Indian law
- Prevent fraud, unauthorized access, and misuse of our platform
3. No Data Selling Policy
🔒 We DO NOT sell, rent, trade, or share your personal data or your customers' data with any
third party for commercial purposes. Your data is exclusively used to provide you with our
services.
4. Data Sharing & Disclosure
We may share your information only in the following limited circumstances:
- Service Providers: Trusted third-party vendors (e.g., cloud hosting, payment
gateways) under strict data processing agreements
- Legal Requirements: When required by Indian law, court orders, or government
authorities
- Business Transfers: In connection with a merger, acquisition, or sale of
business assets
- With Your Consent: For any other purpose with your explicit consent
5. Cookie Policy
We use cookies and similar technologies to enhance your website experience. Cookies we use include:
- Essential Cookies: Required for the website to function properly (login
sessions, security)
- Analytics Cookies: Help us understand how visitors use our website (Google
Analytics)
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings. Disabling cookies may affect the functionality
of our website.
6. Data Security
We implement industry-standard security measures to protect your data:
- SSL/TLS encryption for all data transmitted over the internet
- Secure, encrypted databases hosted on reputable cloud infrastructure
- Regular security audits and vulnerability assessments
- Access controls limiting employee access to personal data on a need-to-know basis
- Payment data is processed directly by our PCI-DSS compliant payment gateway partner — we never
store card details
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide
services. After account closure, we retain data for a minimum of 3 years as required by applicable
Indian tax and business laws, or until legally required to delete it.
8. Your Rights
As an individual whose data we process, you have the right to:
- Access a copy of the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data (subject to legal retention obligations)
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the relevant data protection authority
To exercise these rights, contact us at: [email protected]
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy
practices of those websites and encourage you to review their privacy policies.
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect
personal data from minors. If you believe a minor has provided us with personal data, please contact
us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email
or a prominent notice on our website. Continued use of our services after changes constitutes
acceptance of the updated policy.
12. Contact Us
For privacy-related queries, data requests, or concerns, please contact: