📅 Effective Date: January 1, 2025 | Last Updated: February 28,
2026 | Contact:
[email protected]
⚠️ Important Notice: Since our services are entirely digital in nature, refunds are
subject to eligibility criteria as outlined below. No physical products are shipped or
involved. We encourage you to review this policy carefully before making a purchase.
SVIK SOLUTION ("Company") believes in fairness and transparency. This Refund and Cancellation Policy
outlines the conditions under which refunds may be issued for purchases of our digital service
plans. All plans are one-time payment plans granting 1-year access to our digital services platform.
1. Digital Services – General Statement
All services offered by SVIK SOLUTION are entirely digital and delivered electronically:
- No physical goods, hardware, or products are sold or shipped
- Digital access is granted online within 24–48 hours of successful payment
- Service setup, configuration, and onboarding are done digitally via email and remote sessions
- Refund eligibility begins from the date of purchase
2. Refund Eligibility Window
🕐 7-Day Refund Window: Refund requests may be submitted within 7 (seven)
calendar days from the date of purchase, subject to the conditions listed below.
To be eligible for a refund, the following conditions must be met:
- The refund request is submitted within 7 days of the original purchase date
- The service has NOT been fully activated and configured for use
- The customer has not consumed platform resources (e.g., messages sent, campaigns launched)
- The reason for refund is a valid technical issue on our platform that we were unable to resolve
- The account has not been found in violation of our Terms & Conditions
3. When Refunds Are NOT Available
Refunds will not be issued in the following circumstances:
- The service has been fully activated and access has been granted
- The refund request is submitted after the 7-day eligibility window
- The customer has used the platform features (messages, campaigns, integrations)
- Refund is requested due to a change of mind after service activation
- Account was suspended or terminated due to policy violations
- Issues arising from third-party services outside our control (e.g., WhatsApp API downtime,
payment gateway issues)
- Partial usage of the service during the access period
4. Refund Processing Timeline
📆 Processing Time: 5–10 Business Days
Approved refunds will be credited back to the original payment method within 5–10 business
days from the date of approval.
Please note:
- Business days refer to Monday to Saturday, excluding Indian public holidays
- Bank processing times may vary and are beyond our control
- Refunds will be credited to the same payment method used for the original transaction
- GST charged on the original invoice is non-refundable unless the entire transaction is voided
(as per Government of India GST regulations)
- You will receive a confirmation email once your refund has been processed
5. Cancellation Policy
Since our plans are one-time purchases (not subscriptions), there is no recurring charge to cancel.
However, if you wish to cancel access to your account or service:
- Contact our support team at [email protected]
- Provide your registered email, phone number, and Order ID
- Account deactivation will be processed within 2–3 business days
- Cancellation does not automatically qualify for a refund — eligibility is determined by the
criteria in Section 2
6. How to Request a Refund
To submit a refund request, follow these steps:
- Step 1: Email us at [email protected] with the subject line:
"Refund Request – [Your Order ID]"
- Step 2: Include your full name, registered email address, phone number, Order
ID or payment reference, and reason for refund
- Step 3: Our support team will acknowledge your request within 1–2 business days
- Step 4: After review, we will notify you of the approval or rejection of your
refund request
- Step 5: Approved refunds will be processed within 5–10 business days
7. Disputed Transactions
If you believe a charge was made in error or you were charged incorrectly, please contact us within 7
days of the transaction at [email protected]
before initiating a chargeback with your bank. We will work promptly to resolve any billing
disputes.
Initiating an unjustified chargeback may result in permanent account suspension and legal action as
per applicable Indian laws.
8. Changes to This Policy
SVIK SOLUTION reserves the right to modify this Refund Policy at any time. Changes will be
communicated on this page with an updated effective date. Purchases made prior to the update will be
governed by the policy in effect at the time of purchase.
9. Contact for Refund Requests